Exchanges must be initiated within 30 days of purchase. If there is an issue with your order or you need to exchange a product, please contact us with a detailed explanation. Be sure to include the full name of the product (and flavor, if applicable) and the reason for the exchange. We will provide instructions for shipping the item back to our designated location. If the exchange is due to our mistake, such as an incorrect product, defective item, or issue with the order, we will cover the additional shipping fees. For further assistance, please contact our Popeye’s store.